oren33 Privacy Policy

1. Introduction and Scope of This Policy

oren33 ("platform", "we") operates under international licensing and provides online casino, sports betting, slot and live game services to players in Malaysia. This Privacy Policy describes our practices regarding the collection, processing, storage and disclosure of personal information you provide to us when registering for and using oren33 services.

This policy applies to all users of the oren33 website, including casual visitors, registered players and former players whose accounts remain active in our records. By continuing to use this platform, you acknowledge that you have read, understood and agreed to the terms contained in this Privacy Policy.

2. Types of Personal Data We Collect

In the course of operating our platform, oren33 may collect and process the following categories of personal information:

Identity Data

• Full name as stated on the identity card (MyKad) or passport
• MyKad number or passport number for identity verification purposes
• Date of birth to verify the player is aged 21 and above
• Current residential address and postcode
• Photo or identity document uploaded during the KYC process

Contact Data

• Registered email address
• Active mobile phone number

Financial and Transaction Data

• e-wallet information (Touch 'n Go eWallet, Boost) — account number only, not passwords
• Account information for FPX or DuitNow
• Deposit and withdrawal history
• Betting and gaming activity records

Technical Data

• IP address and general geographic location
• Device type, operating system and web browser used
• Login and logout time logs
• Cookies and session data

3. Purposes for Using Personal Data

The data we collect is used exclusively for legitimate and necessary purposes for the operation of the oren33 platform. We will not process your data for any other purpose without a valid legal basis or your consent.

Account Management and Services

• Creating and managing your player account
• Processing deposits, withdrawals and bonuses
• Providing 24/7 customer support via live chat and email
• Sending important notifications related to your account

Compliance and Security

• Verifying player identity through the Know Your Customer (KYC) process
• Detecting and preventing fraud, money laundering and suspicious activity
• Complying with the international licensing requirements under which we operate
• Carrying out age verification checks to ensure players are aged 21 and above

Platform Improvement

• Analysing usage patterns in aggregate to improve the user experience
• Identifying technical issues and optimising website performance
• Developing new features relevant to player needs

Marketing Communications

With your consent, we may send information about promotions, bonuses and service updates via email or SMS. You may withdraw this consent at any time through your account settings or by contacting our customer support.

4. Legal Basis for Data Processing

oren33 processes your personal data on a valid legal basis. Depending on the type of processing involved, the bases we rely on are as follows:

• Contract performance: Processing required to provide the services you have requested, including account management and financial transaction processing.
• Legitimate interests: Processing to prevent fraud, ensure platform security and protect other players.
• Legal compliance: Processing required to meet licensing obligations, KYC requirements and anti-money laundering regulations.
• Consent: Marketing communications and the use of certain cookies that require your explicit consent.

5. Sharing Data with Third Parties

oren33 does not sell, rent or disclose your personal data to third parties for their own commercial purposes. However, in the context of normal platform operations, we may share information with the following parties:

Service Providers

Third-party service providers who assist us in running platform operations, including payment gateway providers, identity verification services, game software providers and hosting services. All these providers are bound by strict confidentiality agreements and are only permitted to process your data according to our instructions.

Legal Requirements

In situations where we are required by law, court order or a relevant regulatory body to disclose information, we will do so in accordance with the established procedures. We will notify you if we are permitted to do so.

Business Transfers

In the event of a merger, acquisition or asset transfer, players' personal data may be transferred as part of the business assets. We will notify players of any such changes and the options available to them.

6. Data Security Measures

The security of your personal data is our priority. oren33 implements multiple layers of technical and organisational protection to prevent unauthorised access, loss or disclosure of data:

• 256-bit SSL encryption for all data transferred between your browser and our servers
• Data encryption at rest for sensitive information in our databases
• Role-based access controls, where staff can only access data required for their duties
• Continuous security monitoring and periodic penetration testing
• Two-factor authentication protocols for internal access to data systems
• Regular information security training for all staff who handle player data

While we take all reasonable steps to protect your data, no system is completely immune to risk. Should a data breach occur that affects your rights and freedoms, we will notify you in a timely manner in accordance with our obligations.

7. Use of Cookies and Tracking Technologies

The oren33 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions smoothly.

Types of Cookies We Use

• Essential Cookies: Required for basic website functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Store your preferences such as language and display settings to make your next visit easier.
• Analytical Cookies: Help us understand how players interact with our platform through anonymised usage data.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect your ability to use specific features on the oren33 platform.

8. Cross-Border Data Transfers

As a platform operating under international licensing, your personal data may be stored or processed outside Malaysia, including in countries where our servers or service providers operate.

In all cases of international data transfers, we ensure that a level of protection equivalent to the standards stated in this Privacy Policy is maintained. This includes data processing agreements that incorporate appropriate protection clauses with service providers outside the country.

9. Data Retention Period

oren33 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and for the period required after account closure to meet licensing requirements
• Financial transaction records: Retained in accordance with legal requirements set for financial reporting and anti-money laundering
• Support communication logs: Retained to allow historical reference and service improvement
• Cookie and analytics data: Retained according to the period stated in the respective cookie settings

Once the relevant retention period ends, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.

10. Your Rights Regarding Personal Data

As an oren33 player, you have certain rights regarding your personal data. To exercise any of these rights, please contact our customer support team, available 24/7.

11. Updates and Amendments to This Policy

oren33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via email or a prominent notice on our platform.

We encourage you to review this page periodically to ensure you are always up to date on how we protect your privacy. Continued use of the oren33 platform after any changes is considered your acceptance of the updated policy.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please contact us through the following channels:

• Email: [email protected]
• Live chat: Available 24/7 on the oren33 platform in Malay and English

Our team will endeavour to respond to all privacy-related enquiries in a timely manner. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority.